Community Gateway

The Community Gateway is your new helpline for support, advice and connection.

Whatever you need, we are here for you and you matter. 

The Community Gateway

Your Community Gateway has been launched to provide access to a range of voluntary sector support. Cornwall’s charities and community groups have combined forces to support people through a challenging winter.

In response to increasing living costs and pressures across the health and care system in Cornwall and the Isles of Scilly, a unique partnership of more than 50 voluntary organisations has been working with NHS Cornwall and the Isles of Scilly Integrated Care Board to offer ongoing support to communities across the Duchy. 

The Community Gateway is a dedicated telephone line available for everyone and provides access to a wide range of professional voluntary sector support.

It will provide a ‘gateway to independence’, working with people to identify their needs and put appropriate packages of support in place. The Gateway aims to create personalised plans that prevent hospital admissions, reduce social isolation, and improve wellbeing. It will also connect people to mental health support, community activities and wider winter support including hot food and warm spaces. 

People can access the Gateway via a dedicated telephone line (01872 266383), and email address: to speak to trained staff and find local support that’s right for them. In addition, staff members in the community will be available to offer one-to-one and group support.

The Gateway is open from 8 am to 8 pm, seven days a week, 365 days a year – including Christmas day.

A network of more than 35 community hubs will be offering winter support for people of all ages, such as drop-in sessions on energy saving and debt advice, as well as a warm place to go and talk to someone or take part in activities, including craft and cookery classes. Free hot drinks and refreshments will also be on offer in most spaces.

As well as offering a lifeline for members of the community, the Gateway will also offer a single point of access to voluntary sector support for people arranging support on behalf of others such as GPs, other healthcare professionals and community groups. 

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